Last month, we reported that AMD had been made aware of many users experiencing intermittent connectivity issues with USB ports on its Ryzen 500-series motherboards. Requesting that users with any USB drop-out issues reach out directly to them, AMD has now released a statement confirming that it's planning to release a firmware update via a new AGESA update.

A post on Reddit by the official AMD account, u/AMD, has revealed that AMD will distribute a new firmware update named AGESA to its motherboard partners within a week. AGESA (AMD's Generic Encapsulated System Architecture) is AMD's primary base on which motherboard vendors build their firmware around. This means it's likely that an update alleviating users with problematic and intermittent USB issues isn't far away.

AMD's official statement on its new updated AGESA reads as follows:

We would like to thank the community here on r/AMD for its assistance with logs and reports as we investigated the intermittent USB connectivity you highlighted. With your help, we believe we have isolated the root cause and developed a solution that addresses a range of reported symptoms, including (but not limited to): USB port dropout, USB 2.0 audio crackling (e.g. DAC/AMP combos), and USB/PCIe Gen 4 exclusion.

AMD has prepared AGESA to deploy this update, and we plan to distribute to our motherboard partners for integration in about a week. Customers can expect downloadable BIOSes containing AGESA to begin with beta updates in early April. The exact update schedule for your system will depend on the test and implementation schedule for your vendor and specific motherboard model. If you continue to experience intermittent USB connectivity issues after updating your system to AGESA, we encourage you to download the standalone AMD Bug Report Tool and open a ticket with AMD Customer Support.

Randomized USB disconnects can present many issues for a variety of users, with reports of USB capture devices cutting out while recording and problems with VR headsets that primarily rely on its power from USB ports. This also stretches to mouse and keyboard input issues which can also cause an inconvenience to end-users. 

Despite AMD admitting that there is an underlying issue surrounding USB ports on its Ryzen 5000 and Ryzen 3000 processors when used with 500 and 400-series motherboards, it hasn't gone into details about the fix. They believe they have identified the root cause of the issues, and the new AGESA firmware should begin rolling out sometime in April.

Source: r/AMD

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  • duploxxx - Thursday, March 25, 2021 - link

    off course we totally believe you that just for a linux based music server you buy an b550 + 5800X.
    so happy to hear you will go back to the intel rig... with the given current state of the 14nm +++++ it will be just capable of handling that load without going into throttling.
  • vegemeister - Saturday, March 27, 2021 - link

    FYI, "upsampling to DSD" is completely pointless. Pretty much any modern DAC uses sigma-delta modulation (which is what DSD is) internally. Also, sample rates higher than 48 kHz are pure snake oil.
  • Duwelon - Tuesday, March 23, 2021 - link

    AMD has BETA BIOS's available for at least their X570 Hero/Dark Hero boards and probably others for anyone really plagued by this.
  • Duwelon - Tuesday, March 23, 2021 - link

    AMD = Asus
  • bwat47 - Friday, March 26, 2021 - link

    Gigabyte has beta bios available as well
  • pugster - Wednesday, March 24, 2021 - link

    I had a problem with this the other day. I have an gigabyte ds3h b450 mobo with an ryzen 2600x cpu. I have a usb keyboard/mouse usb audio headset in the usb 2 port and plugged in a usb 3 hard drive on the front usb 3 panel. I was copying files into my usb 3 hard drive when I noticed my usb audio headset would disconnect from time to time. I then plugged into my usb hard drive to the rear and it seems to work fine for now.
  • jabber - Friday, March 26, 2021 - link

    I've built a few AMD Ryzen systems the past 24 months and had to sort out a few that others have built. I must say I'm not that impressed. Wayyy to many quirks and issues. I remember a time when you could throw any old AMD chip/MB and ram together and it would just work. So far only one system has gone together with zero problem solving.

    I switched to Intel back in 2016 as AMD where messing around back then but to be honest I'd probably still stay with Intel if it was my money I was spending. I'll see how things are next year.

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