Yesterday we reported that MSI announced a wave of firmware updates designed to address and alleviate potential issues with users on AM5 using AMD's Ryzen 7000X3D processors with 3D V-Cache. One of the main changes with MSI's latest UEFI firmware for AM5 included voltage restrictions when using Ryzen 7000X3D series CPUs. Further to recent reports of users with AMD Ryzen 7000X3D processors experiencing damage to their chip and motherboard socket, we reached out to AMD this morning to seek clarification. AMD has just responded with an official statement concerning the current problem.

The statement directly from AMD is as follows:

"We are aware of a limited number of reports online claiming that excess voltage while overclocking may have damaged the motherboard socket and pin pads. We are actively investigating the situation and are working with our ODM partners to ensure voltages applied to Ryzen 7000X3D CPUs via motherboard BIOS settings are within product specifications. Anyone whose CPU may have been impacted by this issue should contact AMD customer support."

As the statement clarifies, AMD themselves are investigating the issue that users have been experiencing, which has been reported on through various channels such as social media and Reddit. This is further to MSI, which launched new firmware yesterday, and ASUS announced new firmware today for users with AMD Ryzen 7000X3D processors, such as the Ryzen 9 7950X3D and the Ryzen 7 7800X3D. The new firmware specifically limits the SoC voltages applied so that these critical limits aren't breached when users enable AMD EXPO memory profiles on supported DRAM.

While AMD hasn't officially confirmed the problem regarding the burnt pads on the Ryzen 7000X3D series processors and the burnt pins within the motherboard socket, AMD is actively looking to resolve this issue. One theory thus far is that the issue is being triggered when users are enabling AMD EXPO memory profiles – which, much like Intel's XMP counterpart, is technically a form of overclocking and officially voids the product warranty. Given the rollout of new firmware, which targets SoC voltages and restricts them, all things point towards voltages and overclocking said processors, which are, by default, multiplier and CPU VCore locked.

AMD is actively working with motherboard vendors such as MSI, ASUS, GIGABYTE, and ASRock to roll out the new firmware. AMD also specifies that if users have a Ryzen 7000X3D processor affected by this problem, to contact AMD customer support directly.

Update (04/27): AMD has officially made a second statement regarding the Ryzen 7000 and 7000X3D burnout issues. It is as follows:

We have root caused the issue and have already distributed a new AGESA that puts measures in place on certain power rails on AM5 motherboards to prevent the CPU from operating beyond its specification limits, including a cap on SOC voltage at 1.3V. None of these changes affect the ability of our Ryzen 7000 Series processors to overclock memory using EXPO or XMP kits or boost performance using PBO technology.

We expect all of our ODM partners to release new BIOS for their AM5 boards over the next few days. We recommend all users to check their motherboard manufacturers website and update their BIOS to ensure their system has the most up to date software for their processor. 

Anyone whose CPU may have been impacted by this issue should contact AMD customer support. Our customer service team is aware of the situation and prioritizing these cases.

Image source: Speedrookie/Reddit

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  • Questor - Sunday, May 14, 2023 - link

    You know, those entitlement people. They think they should be able to do anything they want and someone else should be accountable to make it right.
  • Chaser - Wednesday, April 26, 2023 - link

    2 years ago I decided it was time to go AMD for my gaming rig. I bought a 5800X and an X570 Motherboard and was excited to take the plunge! That excitement turned to despair quickly. The problem: I'd be running Windows 10 or 11 and "click" my computer would instantly be at BIOS startup. As a troubleshooter, I was intrigued to find the cause for weeks. Desperately trying to find the cause of this I replaced my system RAM, PSU, and even motherboard. Because each manufacturer was convinced it was their device that was causing this problem! Nothing fixed it. I'm be browsing, gaming, anything and "click" BIOS startup. This went on for months because of my stubbornness and "I can't fix this ego". ALong with hardware I tried everything I possibly could in Windows 10 &11 to try and figure out the cause. Error logs, you name it. But nothing.

    Months pass and AMD released a bulletin stating "We are aware of a USB issue with the X570 series M/B." "We are now trying to recreate and isolate the problem and eventually issue a bios fix." Weeks later the fix came and the problem stopped.

    But, after all the (wasted) time I personally spent with OEMs, on the phone with AMD, and in Windows, I had had enough. I parted out my M/B and CPU and went with INTEL Alder Lake and I went back to normal expectations. Now this debacle has made it past AMD's Q/A. Not good. No excuse.
  • Dr_b_ - Wednesday, May 3, 2023 - link

    experienced the same thing and other things, causing me to spend $ and time troubleshooting, just went back to intel, dont really care at this point how much better AMD is, they don't understand QA and don't do it, apparently. On raptor lake now, and its rock solid.
  • blackie333 - Wednesday, May 3, 2023 - link

    I was quite surprised in the past with dramatic increase of VSoC related to faster XMP/EXPO profiles from the default 1.09V (4800MHz 38-38-38-80) to 1.20-1.30V (for 5200-6000 MHz) on my Asus B650E-F. Also related 50% idle power draw increase was high.
    I hope that the new AGESA changes will offer better tuned gradual SoC voltage steps required for higher memory frequencies and also some power management or dynamic VSoC decrease for idle mode.

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